All products are dispatched by third parties. MLM Made takes care of reasonable precautions when packing your order to protect it. Although we cannot be held responsible for damages or losing your product when your package is posted, we will always try to find a solution for problems of such character.
It can take up to 5 working days for your order to arrive, instead stated otherwise.
You are entitled to return your order within 14 working days after receiving your products if your product matches the following requirements;
– The product is unused
– The product has not been washed
– The product is complete
– The product is returned in a secure way, in a protecting box or bag wrapped in the original or similar material.
– The returns form is either printed and added to the package with the returning product or send via e-mail to firstname.lastname@example.org.
If you wish to exercise your right to cancel this your order prior to dispatch, please send an e-mail to email@example.com and mention your order number and address. If your order has already been despatched please follow the procedure set out in our Returns Policy.
The postage cost for returns are covered by MLM Made if the product is exchanged or damaged (see ‘Damaged items’ for more information).
All products made by MLM Made are made by hand and hands make mistakes. If you believe your product is damaged or incomplete please contact us via firstname.lastname@example.org. Do not try to fix the item yourself or have a third party fixing the item. If the item is in its original state, MLM Made will advise you on the next steps to return your product and receive a replacement or repair. In this case, please request a Returns form. If we agree that the item is incomplete or damaged, you will not cover the returns postage cost.